At Geed Up Shops, we want you to be happy with your purchase. If you receive an item that does not meet your expectations, you may be eligible to request an exchange according to the terms below.
1. Eligibility for Exchange
To be eligible for an exchange, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags and labels attached
- Be returned in the original packaging where applicable
- Not be washed, altered, damaged, or otherwise used
Items that do not meet these requirements may not be accepted for exchange.
2. Exchange Period
Exchange requests must be submitted within 14 days of receiving your order.
Requests submitted after this period may not be eligible for an exchange.
3. Size Exchanges
If you ordered the wrong size, you may request an exchange for another available size, subject to product availability.
Customers are responsible for providing the correct size and product information when placing an order.
4. Wrong or Defective Items
If you receive:
- The wrong product
- The wrong size due to our fulfillment error
- A defective or damaged item
please contact us as soon as possible at [email protected].
We may request photographs or additional information to verify the issue before approving an exchange.
5. Exchange Shipping Costs
For exchanges caused by a customer selecting the wrong size, color, or item, the customer may be responsible for applicable return and reshipping costs.
If the exchange is required because we sent the wrong item or the item arrived defective, we will review the issue and determine the appropriate solution.
6. Product Availability
All exchanges are subject to availability.
If the requested replacement item or size is unavailable, we may offer an alternative solution depending on the circumstances.
7. Items Not Eligible for Exchange
Certain items may not be eligible for exchange if they are:
- Worn or washed
- Damaged after delivery
- Altered or modified
- Missing original tags
- Missing required packaging
- Returned after the exchange period
8. How to Request an Exchange
To request an exchange, please email us at:
Please include:
- Your order number
- Your full name
- The item you want to exchange
- The reason for the exchange
- Photos of the item, if applicable
Our support team will review your request and provide further instructions.
9. Exchange Processing
Once your returned item is received and inspected, we will notify you whether your exchange has been approved.
Approved exchanges will be processed as soon as reasonably possible, subject to product availability and shipping times.
10. International Exchanges
Because we offer worldwide shipping, international exchanges may require additional shipping time and costs.
Customers may also be responsible for customs duties, taxes, or other charges that apply to international shipments.
11. Changes to This Exchange Policy
Geed Up Shops reserves the right to update or modify this Exchange Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
12. Contact Us
If you have any questions about our Exchange Policy, please contact us:
Geed Up Shops
Email: [email protected]